Improving the User Experience of a Chatbot Solution
Building a conversational chatbot by applying modern UX processes
Harbinger Systems helped a US based ISV to redesign its Chatbot solution to make it human centric rather machine centric. Harbinger Systems designed a solution through UX intervention which helped the Chatbot behave more humanly through a better understanding of context. This improved the conversation flow completion rate and user base for the solution increased drastically.