May 20, 2026
11 AM ET
Webinar Starts In
Key Takeaways
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Understand the true drivers of meaningful productivity gains.![]()
Rethink workflows through an AI-first lens, while humans focus on judgment, exceptions, and oversight.![]()
Assess the role of orchestration platforms in scaling and sustaining agentic workflows across the enterprise.
Most organizations are investing in AI, yet relatively few are realizing meaningful bottom-line impact. The gap exists because most companies are still applying AI to individual tasks while the underlying processes remain largely unchanged.
Current enterprise workflows were designed for a pre-AI world. When AI is layered onto legacy processes, the outcome is typically incremental efficiency gains. However, the bigger opportunity lies in rethinking how work moves across functions, systems, decisions, and handoffs.
In this context, productivity is no longer about doing the same tasks faster. It is about increasing output by shifting human effort to higher-value work while intelligent systems handle routine execution and coordination.
For business and HR leaders focused on workforce productivity, the path forward begins with a clear value proposition. Viewing agentic AI purely as a cost-saving lever risks overlooking its broader potential. This session explores how a broader value lens can unlock the next wave of productivity by redesigning workflows at their core.
Join us for this insightful session, hosted by Shrikant Pattathil, President and Chief Technology Officer, Harbinger Group, with panelist Choon Yen Khoo, Senior Director of Global People Operations, Workato.
Choon Yen Khoo leads Global People Operations and Technology at Workato, where she builds people systems at the intersection of AI, product, and scale. She has spent the past decade helping grow a global organization from early-stage to over 1,000 employees across 25+ countries, designing operating models that enable teams to move faster while staying deeply human. Her work focuses on partnering across Product, GTM, and IT to translate business strategy into scalable people systems, while using automation and AI to reduce manual work and elevate decision-making. She brings a systems lens shaped by her early career in academia, where she studied how environments influence human behavior, and now applies that thinking to building seamless, end-to-end employee experiences in complex, global environments.
Shrikant, President and CTO at Harbinger Group, has been associated with the company for 26 years. He is passionate about crafting technology and content solutions that enable the future of education, learning, and work. He possesses the latest knowledge of shifting technology paradigms including AI. He has resolved product integration and automation challenges of customers in education and learning domains. He is a strategic advisor and avid speaker in IT, education, and eLearning communities. He has presented at conferences like DevLearn. His contribution to eLearning specifications is recognized by the Aviation Industry CBT Committee.
About Harbinger Group
Harbinger is a global technology company that builds products and solutions that transform the way people work and learn. For more than three decades, we have been innovating alongside organizations that are in the people business – serving the Human Resources, eLearning, Digital Publishing, Education, and High-Tech sectors. At Harbinger we understand that building a great solution requires in-depth knowledge of the user, the nuances of the business, and expertise in technology – that is why we provide both end-to-end Product Development and Content services. Our pedigree in eLearning and building next-generation products has fostered a culture of continuous learning. We experiment with new technologies, easily embrace new ideas, and creatively apply them to our customer’s products.