Re-Architecting Digital Learning Businesses in the Age of AI

April 29, 2026

11 AM ET

Key Takeaways

Discover how buyer expectations are evolving and why traditional content-led models are no longer enough.
Identify where AI is creating real impact versus superficial gains.
Understand the key shifts needed to move from course-based offerings to capability-driven solutions.

The uncomfortable truth: AI alone won’t fix digital learning businesses.

Many digital learning publishers are benefiting from AI across the industry. AI is accelerating content creation, reducing production costs, and enabling faster scale. Despite these advancements, differentiation is getting harder, customer expectations are rising, and traditional models are losing relevance. The challenge is not just adopting AI, it’s rethinking how value is created.

Buyers are no longer looking for more content. They expect personalized learning journeys, measurable outcomes, seamless integration into workflows, and intelligent systems that adapt to their needs. This shift is forcing digital learning providers to rethink their product strategy, operating model, and go-to-market approach.

In this panel discussion, Shrikant Pattathil, President and CTO, Harbinger Group, will host a conversation with industry leaders who are navigating this transformation firsthand. Together, they will unpack what is really changing in the market, where most organizations are getting stuck, and what it takes to stay relevant and competitive in an AI-first world.

Know Your Panelist

Poonam is a seasoned eLearning Solutions and Ed Tech expert. She has extensive experience in eLearning design and development, program management, and product evangelism. At Harbinger, she started her career two decades ago as a programmer and eventually got associated with the products division where she closely worked on multiple eLearning products, right from ideation to bringing them to the market. Her key responsibilities spanned a wide range of functions, from product design, engineering, and management to leading product marketing. Today, she is part of the core team managing sales planning, strategy, and learning solution design.

Meet Your Host

Shrikant has been with Harbinger for more than 25 years, during which time he has led oﬀshore software development and the sales and marketing teams in various capacities. For customers and his team, Shrikant has been a source of cutting-edge knowledge of shifting technology paradigms such as client-server, web, cloud, and AI. He has recently been instrumental in helping customers in the HR and Learning domain solve their product integration and automation challenges.

About Harbinger Group

Harbinger is a global technology company that builds products and solutions that transform the way people work and learn. For 30 years, we have been innovating alongside organizations that are in the people business – serving the Human Resources, eLearning, Digital Publishing, Education, and High-Tech sectors. At Harbinger we understand that building a great solution requires in-depth knowledge of the user, the nuances of the business, and expertise in technology – that is why we provide both end-to-end Product Development and Content services. Our pedigree in eLearning and building next-generation products has fostered a culture of continuous learning. We experiment with new technologies, easily embrace new ideas, and creatively apply them to our customer’s products.

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