Leveraging AI to Enhance Frontline Workforce Development
According to a BCG report, over 100 million frontline workers in the U.S. are integral to running businesses, supporting communities, and powering economy. Yet, despite their contribution to the economy they are underrepresented in workplace research. Their needs and learning preferences frequently differ from those of corporate employees.
Meeting frontline workers where they are on their individual career journeys can create more meaningful employee experiences, strengthen their sense of belonging, and improve engagement —ultimately boosting retention.
Integrating AI into frontline workforce development paves way for personalized learning, practical simulations, real-time feedback, and scalable development pathways, that can unlock the full potential of the frontline workforce.
This Power Hour was hosted by Rahul Singh, Senior Director – eLearning Solutions at Harbinger Group, and joined by industry experts Emily Dixon, Senior Director of Global Learning, Hertz Corporation and Geoffrey M. Roche, Senior Vice President, Healthcare Solutions, Risepoint.
Key Takeaways
- Explore how AI can power a scalable ecosystem for frontline workforce development.
- Understand how an AI-enabled virtual coach delivers learning in the flow of work.
- Discover what it takes to foster a culture of continuous learning.
- Gain insight into how continuous performance management connects learning initiatives to business outcomes.
