Key Takeaways

  • Designing extended enterprise training program for scalable and dynamic experience
  • Why it is important to think of extended enterprise training beyond training content
  • Technologies to design, manage, and deliver extended enterprise training
  • Case study of effectively designed extended enterprise training system using Adobe Learning Manager

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It’s time to think beyond employee training if you are to drive true business success. Expanding your training horizons to train your extended enterprise ecosystem – customers, partners, suppliers, distributors, resellers, and franchisees – is a key to increasing revenue, minimizing costs, and building brand value.

The benefits of training extended enterprise are many. 68% of organizations say extended enterprise training increases brand awareness, 45% say it improves product adoption, 41% say it increases sales, and another 41% say it maximizes client retention (Brandon Hall Group).

But how do you create effective extended enterprise training experience? Join the Harbinger + Adobe joint webinar ‘Designing Successful Extended Enterprise Training Experience’ to explore everything about extended enterprise training experience design – from idea conception to ROI measurement. Unveil the secret sauce for crafting the best extended enterprise training design strategy.

Our interactive session will be hosted by Arun Bhat, Senior Director, Harbinger Group, and feature expert panelists Rick Smith, Senior Director – Global Product Training, JLG Industries and Aditya Basu, Group Manager – Solution Partner Program, Adobe. We’ll go live on February 29, 2024 at 11 am ET. Register for this webinar today.

Know Your Panelists

Aditya manages Adobe’s Solution Partner Program, which governs all the consulting, implementation, SI, and agency partners of the company. Prior to being employed at Adobe, he was working with IBM in various strategy and corporate functions, including Principal, ISV Partner Strategy and Programs, IBM Ecosystem. Oracle is another company he has worked with. Besides, he is a Member of Partnership Leaders, the community where teams building partner and ecosystem organizations at the top technology and service companies around the world come to share insights, learn, and grow. He attended New York University to complete a Master’s Degree in Business Administration. He also holds a Bachelor’s Degree in Telecommunications Engineering.

Rick is responsible for all aspects of JLG® product training globally, including service, sales, and Train-the-Trainer programs. He oversees curricula design, program development, and program implementation. He manages training at JLG facilities and several partner locations in the U.S. He introduced new classroom training packages and programs that standardize JLG training globally. Furthermore, he developed a world-class Train-the-Trainer program to help ensure operators are trained properly. He is a member of the ANSI A92.22 Safe Use Standard subcommittee and the ANSI A92.24 Training Standard subcommittee. He holds a Master’s Degree in Instructional Technology from Boise State University. In addition, he served in the U.S. Navy as Electronics Technician.

Meet Your Host

Arun works in the capacity of Senior Director at Harbinger Group and is responsible for driving business growth for the company in international markets. He is passionate about learning technologies and digitization. He is a seasoned professional with over 20 years of success in various management roles, spanning from startups to large organizations. He has been a trusted solutioning partner for various global organizations across IT, manufacturing, agriculture, petrochemicals, education, and healthcare. He is a results-driven professional and skilled in client-facing roles. He holds a Master’s Degree in Marketing. In addition, he has completed Post Graduate Diploma in International Business from Symbiosis Institute of International Business.

About Harbinger Group

Harbinger is a global technology company that builds products and solutions that transform the way people work and learn. For 30 years, we have been innovating alongside organizations that are in the people business – serving the Human Resources, eLearning, Digital Publishing, Education, and High-Tech sectors. At Harbinger we understand that building a great solution requires in-depth knowledge of the user, the nuances of the business, and expertise in technology – that is why we provide both end-to-end Product Development and Content services. Our pedigree in eLearning and building next-generation products has fostered a culture of continuous learning. We experiment with new technologies, easily embrace new ideas, and creatively apply them to our customer’s products.

About Adobe

Great experiences have the power to inspire, transform, and move the world forward. Adobe’s game-changing innovations are redefining the possibilities of digital experiences by connecting data and introducing new technologies that democratize creativity, accelerate productivity, power up digital learning, and empower digital businesses. Adobe Learning Manager, an award-winning learning platform, part of Adobe’s digital learning solutions, allows you to provide personalized learning experiences for customers, partners, and employees alike. Learning Manager seamlessly integrates with Experience Manager Sites, Adobe Commerce, Marketo Engage, and Real-time Customer Data Platform to create meaningful, personalized, and customer-focused experiences.

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