Workforce AI as a People Strategy: Driving Adoption, Trust, and Measurable Impact

Is your organization’s AI strategy driving real ROI — or just chasing hype? 

In this panel from the Opal Group Conference 2026, senior HR and L&D leaders from Crunchyroll, Visa, Premera Blue Cross, and a leading Hispanic supermarket chain unpack the four stages every enterprise must navigate to mature its AI usage: credibility, adoption, organizational transformation, and measurement.

Moderated discussion covering:

✔ How to separate genuine AI value from marketing hype

✔ Why “AI fatigue” is already setting in — and what leaders should do about it

✔ Meeting employees where they are on the adoption curve

✔ Why AI is a “way of working,” not just a tool (People – Process – Technology)

✔ The change management playbook behind AI initiatives that actually scale

✔ Governance, guardrails, and psychological safety for employees

✔ Cognitive load and burnout risk as AI raises performance expectations

✔ How to measure AI ROI beyond vanity metrics — and lead with “head and heart”

Hosted by:🎙️ Rahul Singh — Sr. Director – eLearning Solutions at Harbinger Group (Moderator)

Featuring:

🎤 Kevin King — Global Head of Learning & Development, Crunchyroll

🎤 Aziz Choudhury — Director, Talent Acquisition & Development, Premera Blue Cross

🎤 Susan Makinda — Director of Learning Experience, Visa

🎤 Carrie Cruz — Director of Training and Development, Vallarta Supermarkets