The Current Scenario
In IT services, the pace is relentless. Projects can’t wait, and every new hire needs to be ready to contribute almost immediately. But resumes and interviews don’t always tell the full story. Candidates who look great on paper sometimes turn out to have gaps that only show up once they’re already on the job. For this mid-sized IT firm, that meant long onboarding cycles, missed project timelines, and in some cases, losing people within the first few months.
Their biggest roadblocks were:
- Not knowing if candidates were truly project-ready
- Onboarding dragging because hidden gaps weren’t identified early
- New hires leaving when the role wasn’t a good fit
- No clear view of the team’s overall skills
- Managers left to make tough calls without enough insight
Harbinger’s AI-Powered Skill Gap Tool Turns Candidate Skills into Confident Hiring Decisions for an IT Services Firm
A mid-sized IT services company brought in Harbinger to change the way they approached hiring. Instead of leaning on gut feel, they adopted an AI-powered Skill Gap Tool. The tool measured candidate skills against real project requirements before an offer was made, and it automatically built learning roadmaps for new hires so they could ramp up faster.
For managers, the biggest win was visibility. They could finally see fit scores, readiness levels, and skill insights up front—making hiring decisions faster and far more confident.
What was the Impact?
Harbinger redefined hiring outcomes with the AI-Powered Skill Gap Tool, enabling data-driven decisions and reducing skill gaps before onboarding.
- Fewer mismatches by checking skills against actual project needs
- Faster onboarding with role-specific learning paths
- Lower attrition as new hires were better prepared from day one
- More confident managers with data to back their decisions
- A shift to skills-first hiring, moving away from resumes alone
- Clear visibility of workforce skills to support planning and growth
