The Current Scenario
Corporate training providers are running into a familiar problem. Organizations keep pouring money into leadership and feedback programs, but the impact on day-to-day behavior is minimal. The truth is, managers still struggle. Some can be clear but not empathetic. Others try to be kind but end up vague. Training sessions, meanwhile, are heavy on theory and light on practice. And even when practice is included, it rarely feels like the real thing.
This creates some big hurdles for training providers:
- Feedback varies wildly from one manager to another, which hurts engagement and sometimes pushes people to leave.
- Too much of the training feels like classroom theory, not workplace reality.
- Managers don’t get a safe space to practice where mistakes are allowed.
- Real-time, personalized coaching just isn’t part of the process.
- And scaling one-to-one coaching across a big workforce is close to impossible.
Harbinger Developed a GenAI-Powered Scenario Bot to Help a Leading Corporate Training Provider Elevate Manager Feedback Skills
A leading corporate training provider, facing challenges with managers’ inconsistent ability to deliver actionable and empathetic feedback, partnered with Harbinger to create a GenAI-powered scenario bot. Harbinger tried something new: a GenAI-powered scenario bot. Instead of lectures or scripted role-plays, the bot set up realistic conversations between managers and their direct reports. It could respond, evaluate what the manager said, and give instant coaching.
That shifted the game. Managers finally had a safe, realistic place to practice. They could try different approaches, see where they went wrong, and fix it on the spot. Over time, they became more confident and more consistent. Most importantly, their feedback sounded authentic—not rehearsed.
What was the Impact?
Harbinger designed a GenAI-powered scenario bot that created measurable improvements in how managers deliver feedback and engage with their teams. The solution delivered the following impact:
- Feedback became clearer, more constructive, and more empathetic.
- Managers felt less nervous going into tough conversations.
- Practice sessions were safe, yet real enough to matter.
- Instant, tailored coaching sped up learning.
- Teams noticed the difference—trust grew, morale improved, and accountability went up.
