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Harbinger Elevated Executive Coaching and Skills Insights with a Scalable, AI-Powered Platform

The Current Scenario

A global leadership advisory and talent solutions firm relied heavily on manual coaching and assessments. Their legacy processes created inefficiencies, lacked scalability, and provided limited visibility into leadership capability gaps. Coaching and assessment were fragmented across executives, succession candidates, and organization-wide leadership programs, impeding strategic clarity and timely development insights.

Challenges Faced

  • Manual coaching processes were not scalable for large enterprise deployments.
  • Lack of standardization led to inconsistent assessment experiences across geographies.
  • Limited analytics made it difficult to identify and address individual skills gaps.
  • Heavy reliance on third-party tools restricted platform customization and agility.
  • Existing platforms lacked support for role-based content and access management.
  • Absence of an integrated analytics engine limited actionable insights for decision-makers.

Harbinger’s Transformation Begins with a Digital, Data-Driven Coaching Ecosystem

Harbinger partnered with the client to build a modern, integrated platform encompassing AI-powered skills gap analysis, customizable assessment tools, and an executive dashboard. The solution streamlined workflows for coaching teams, assessors, and administrators, delivering business-centric insights and supporting strategic leadership decisions.

What Was the Impact?

  • 80% increase in assessor productivity and coaching time
  • Supported a coaching ecosystem with over 50 contributors across products and engineering
  • 100% standardized, bias-reduced evaluation scores
  • Delivered AI-generated, data-driven reports to benchmark leadership capabilities
  • Enabled seamless workflows for assessors and administrators through intuitive platforms
  • Provided a unified organizational dashboard for performance tracking and talent insights
  • Established API-enabled integrations to connect with external leadership development tools and data sources

Explore how Harbinger helped a global leadership advisory firm modernize executive coaching and assessment through an AI-powered, scalable platform.

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