You need a partner not a vendor
One of the core values that we have at Harbinger is working with our customers as a partner rather than a vendor. All our actions and attributes are directed towards this value and we as a team constantly try and practice them.
Well, you can question, that since at the end of the day everyone is executing projects for their customers and in return is getting compensated for a mutually agreed amount, then how can one differentiate between a vendor and a partner? Well, I will not try to answer this question right away, but instead highlight some values that we as a team bring on the table for our customers. That would definitely bring out the key aspects of being a partner.
So here are the core values which define our working style:
Agility: It is the ability to quickly adapt to specific needs which can help fulfil mission critical objectives for our customers. For instance, agility is displayed in our ability to ramp-up the team size on a short notice to meet a specific go-to-market plan, or our willingness to quickly learn a new technology to give a differentiated solution to a customer.
Accountability: We believe in being accountable throughout, and showing it consistently. For example, if a deliverable has been promised on a certain date, then take the responsibility delivering it on time. Not only do we understand the specifications of a particular project, but we also try to understand the business impact it can have and we hold ourselves accountable to ensure that all desired goals are met.
Transparency: This is a key factor in developing effective relationships as partners. We give a complete and transparent view of various activities to the stakeholders and have constant and open communication to mitigate risks well ahead of time.
Quality: A customer generally finds it annoying to invest time in testing, finding bugs and then sending the final product back for fixes. To avoid this, our dedicated quality assurance team ensures that every deliverable that goes out of the window is tested for the quality standards and there is nothing left for chance.
Culture of learning and innovation: Last but not the least; we thrive on a culture of learning and innovation. It is embedded within all our team members. It helps our customers in tackling the ever changing technology needs. One of our customers had once mentioned ‘It is great that we have a development partner who believes in learning and innovation because we do not get time to learn in our day to day activities.’
These values make us what we are and we are proud of them.
It will be wonderful to hear your thoughts and experiences on the values and attributes through which you have been able to differentiate your suppliers as partners. Share your comments below or write to us at email@example.com with your thoughts.