Author: Kamalini Mukherjee

Posted On Dec 27, 2023   |   5 min

In the dynamic landscape of workforce management, where adaptability is crucial, People Analytics emerges as the catalyst, leveraging data to steer HR toward strategic decision-making. According to, a substantial 57% of organizations affirm that People Analytics significantly contributes to better business outcomes.

Traditional performance management, characterized by infrequent feedback and annual review cycles, struggles to keep pace with the dynamic needs of today’s workforce. Employees crave real-time insights, personalized development, and opportunities to showcase their skills beyond a single snapshot in time. Managers grapple with data overload, unconscious bias, and the challenge of keeping teams laser-focused on shared goals.

This is where the emergence of a customized Performance Management solution based on People Analytics offers a transformative lens. By harnessing the power of data and advanced analytics, organizations can move beyond the limitations of traditional methods and embrace a culture of continuous improvement and data-driven decision-making.

Harbinger People Analytics Solution – Polestar CPM

Polestar CPM stands as a robust continuous performance tracking solution, reshaping the conventional approach to annual performance reviews. This powerful tool eliminates the rigid structure of yearly assessments, introducing a dynamic system that fosters complete transparency within the organization.

The platform goes beyond mere tracking; it serves as a comprehensive hub for goal setting, progress monitoring, motivation, mentorship, and team development.

Engine of Polestar CPM: Understanding the 9-Box Framework

The 9-Box Framework forms the core of Polestar CPM functionality. It categorizes individuals into nine segments based on two key dimensions: past performance and future potential. This framework allows for:

1. Targeted Talent Development

Individualized learning paths and skill development opportunities are recommended based on each employee’s specific performance and potential.

2. Succession Planning

High-potential talent can be identified and nurtured for future leadership roles, ensuring a smooth transition within the organization.

3. Strategic Workforce Decisions

Data-driven insights inform talent investment strategies and promote optimal workforce.


Key Features of Polestar CPM

Polestar CPM empowers organizations to leverage data-driven insights for improved performance management and talent development. Here’s a closer look at some key features that unlock this potential:

Performance and Potential Insights

1. 9-Box Grid

Polestar CPM visualizes employee performance and potential through a nine-box grid, categorizing individuals based on past performance and future growth trajectory. This intuitive framework empowers talent management teams to make informed decisions on training, development, and retention strategies.

2. Quarterly Performance Deep Dives

Beyond monthly check-ins, Polestar CPM enables quarterly insights into performance alignment, growth potential, and engagement. This comprehensive view facilitates proactive coaching and identifies areas for improvement.

Streamlined Data Management

Reduced Data Burden

Polestar CPM simplifies data management by presenting employee performance data in a clear and concise 9-box format. This saves HR teams valuable time, allowing them to focus on strategic initiatives and talent development.

Enhanced Transparency through Dual-Feedback

1. Manager Feedback

Polestar CPM fosters transparency by incorporating employee feedback on their managers’ leadership, mentoring skills, and overall effectiveness. This comprehensive view helps identify areas for improvement and strengthens the manager-employee relationship.

2. Direct Feedback

Employees can provide feedback on the Manager’s skills, offering valuable insights for leadership & trainings.

Goal Alignment with Grading Evaluation

1. Customizable Goals

Organizations can set personalized goals for each employee with assigned weights, ensuring clear alignment with individual roles and objectives.

2. Simplified Grading System

During feedback meetings, goals are evaluated using clear categories like “Exceeded Expectations,” “Completed,” “In Progress,” or “Not Completed,” providing a straightforward overview of individual performance.

Employee Concern Management

1. Open Communication Channel

Polestar CPM prioritizes employee well-being by providing a dedicated platform for raising concerns during feedback interactions.

2. Escalation and Skip-Level Notifications

An integrated escalation process and skip-level notification system ensure concerns are addressed promptly and effectively, fostering a positive and supportive work environment.

Polestar CPM in Action: A Study in Enterprise Transformation

Imagine managing 150+ employees across two annual review cycles. That was the chilling reality for one client, trapped in a vortex of infrequent feedback, limited visibility, and employee dissatisfaction.

One of Harbinger’s clients, a leading BPO in the APAC region, relied too much on bi-annual appraisals, which resulted in fueling bias, failing to capture the true essence of an employee’s contributions throughout the year. In short, it was a performance black hole, drawing out the motivation and engagement from both managers and employees.

How the Enterprise Turned Its Performance Management Around

After implementing Polestar CPM, our client achieved the following benefits:

Got rid of the data deluge: Polestar CPM transformed managers with insights and empowered them to provide timely feedback, guide development, and make data-driven decisions that fuel team success.

Bias be gone: Polestar CPM’s fair and transparent performance tracking system reduced bias and ensured everyone is evaluated based on their true contributions.

Client embraced 57% more likely to have better business outcomes: Polestar CPM unlocked this potential by driving increased transparency, improved communication, and a culture of continuous learning and growth.

Reduced employee turnover by 50%: Polestar CPM identified factors impacting retention and empowered HR to implement targeted strategies that keep your top talent engaged and satisfied.

High-performing organization built on continuous improvement: Increased transparency, improved communication, and a culture of continuous learning and growth all contribute to a more productive and successful organization.

Polestar CPM isn’t just a performance management tool; it’s a catalyst for organizational transformation.

The platform created a workplace where performance isn’t a one-time event, but a continuous journey of growth and excellence.

Customer Testimonial: Transformative Performance Management with Harbinger

“Harbinger’s Performance Management System has revolutionized how we identify and nurture employee strengths, boosting our competitiveness, customer satisfaction, and profitability. Unlike traditional annual or semi-annual appraisals, Harbinger’s solution emphasizes continuous coaching and counseling, providing a proactive approach to skill and behavioral development.

This system accelerates crucial activities, significantly reducing turnaround time compared to manual processes. Kudos to Aian for delivering a comprehensive project report, capturing our requirements seamlessly. The system’s real value lies in monitoring and enhancing our critical process flow, vital for talent development and applicable across industries.

Despite challenges, the timely implementation and successful outcomes underscore the effectiveness of our partnership with Harbinger. Thank you for contributing to our success story—we look forward to continued collaboration as we integrate this solution further into our organization.”

– General Manager

Customer Testimonial: Unparalleled Excellence from Harbinger’s Team

“I want to express my sincere appreciation to the entire team at Harbinger for their exceptional work on our recent project. The dedication and professionalism displayed did not go unnoticed, and we are thoroughly impressed with the outstanding results.

The team deserves special commendation for delivering a high-quality product and exceptional service, even under tight deadlines. Their commitment to excellence was evident throughout the entire process, and the impact of his work on our business has been truly significant. It’s refreshing to collaborate with a vendor who not only meets but exceeds our expectations.

I recognize that success like this is the result of a collective effort. Please extend my gratitude to all team members involved in this project. We highly value their hard work and expertise, and the partnership we have with your company.

Thank you once again for your dedication and the consistently high quality of work your team delivers. I eagerly anticipate future collaborations and the continued success of our partnership.”

– Senior Manager, Capability Development

End Note

The future of performance management lies not in annual rituals but in continuous feedback, data-driven insights, and personalized development. By embracing the power of Polestar CPM, organizations can unlock the full potential of their workforce and achieve sustainable success.